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FAQs

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Warning! Limited sass below!

Why won't my discount code work on my order?

Discount codes cannot be used with other offers or already discounted products. 

Are Transformulas Products tested on animals?

Here at Transformulas, we are pleased to confirm that our products are cruelty-free and not tested on animals.

Where is my order?

If you do not receive your order within the timeframe set out in your specific zone, then please contact our customer care team at customercare@transformulas.com – stating your full name, order date and, if possible, your order reference number or call the customer care team on +44 (0) 161 947 8888. We will then investigate your order status and advise accordingly. If your order is tracked, you will be sent a tracking number when it is shipped, which can be used on the respective courier's website to track your parcel.

What if there is an incorrect or missing item on my order?

If there is an item missing from your order, please contact us via customercare@transformulas.com or call our customer care team on 0161 947 8888 If you have received an incorrect item, then please return it to us, and we will send out the correct item immediately. Please return the item with a copy of your order confirmation, covering letter and receipt of postage (for which we will reimburse you) to:

Transformulas International Ltd

Customer Care

Parkway House

Palatine Road

Manchester

M22 4DB

Transformulas International Limited strongly advises that all returns are sent by recorded delivery to ensure safe receipt. We cannot be held responsible for any undelivered items.

I want to return an item.

Transformulas.com offers a fair returns policy based on the following terms and conditions:

  • In the unlikely event that an item(s) is faulty, we can only exchange the such item(s) like for like, not for an alternative.
  • All returns must be made within 14 days of the original purchase date.
  • All item(s) must be sent with the completed returns form and the original invoice.
  • All item(s) must be in their original packaging, including all labels/tags if applicable) before they can be accepted for a refund.

Returns process:

Ensure that all item(s) are securely packaged and that our returns address is clearly stated. Please return the item(s) using a recorded/signed for postal service to ensure that they can be easily tracked and that confirmation of receipt can be provided. We cannot issue a refund for item(s) that fail to reach us. Please note that you are responsible for all shipping and handling costs incurred when making a return. This may include duties and/or taxes for international orders.

Receiving a refund:

Once we have received the returned item(s) and our terms and conditions have been met, we will promptly issue you a refund for the cost of the item(s) and any applicable taxes. Your refund will only be credited to the credit/debit card from which the original payment was made.

Although your refund will be issued promptly, it may take up to two billing cycles to show on your bank statement.

Have you received my return?

Please allow us up to 14 working days to process your return and refund your credit/debit card.

Please make sure you send all returns via recorded/special delivery. Please note that all items are your responsibility until we receive them back.

To check whether we received the item(s), please contact the carrier with the reference number they provided you with.

What do I do if I have forgotten to enter my promotional code?

All promotional codes must be entered when order placement and cannot be applied after the order has been received.

Please note you must click "apply" after you have entered your promotional code to obtain your discount.

Can I use any Transformulas images/copies?

All media and copies belong to Transformulas International LTD and cannot be used without necessary permissions. If you would like to use any images, videos or text for advertising or distribution purposes, please email marketing@transformulas.com.

What information is required, and is it shared outside our company?

When shopping online with Transformulas, all information is collected at the Sagepay website, and they tell us only the information we need to process and complete your order. This includes your name and address; you can choose whether to let us know your e-mail address.

We do not have access to the credit card details you enter on our website. We do not pass any information about you to any other company. Please view our privacy policy for more information.

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